It is imperative to check that your place of delivery is accessible by delivery people, especially elevators or stairwells, so that they are suitable for the delivery of bulky items. The dimensions of the article which are directly on the product sheets will help you with this.
When delivery requires a freight elevator, it can be provided to you at your expense by our carrier, only in the Paris region and Ile de France. The freight elevator is not included in the delivery price advertised on the site. The price of the freight elevator is approximately € 280 excluding tax, the price will be communicated to you in advance for acceptance.
Delivery costs are linked to the size and weight of the items. They are invoiced during the validation of the basket.
You can also create a basket with the items you want to order, so you can better appreciate the delivery costs.
If you order several items with the same delivery time and the same delivery method, the delivery costs will be capped.
Our transport partners will contact you by SMS, email or phone before delivery to arrange a meeting date.
Delivery by appointment is made to your home on the floor of your choice with packaging taken back by us.
For small parcels, delivery takes place without an appointment at your home or at a relay point.
This delivery is made via Colissimo.
The delivery time for each item is indicated on the product sheet for each item.
The delivery times of our items are variable. It depends on whether they are in stock or not, their storage locations or their production cycle for made-to-order products.
You can, at any time, consult the status of your order in your personal space in order to know the delivery times specific to each item.
By default, in the event of orders for several items, they are delivered at once and only give rise to a single billing of delivery costs.
However, you can choose to be delivered in installments depending on the availability of the products. In this case, delivery charges will be applied to each shipment.
It is possible to modify the delivery address. For this, it is imperative to contact customer service.
However, in the event that your order is being dispatched, it is impossible to modify your delivery address.
It is imperative to quickly check in the presence of the deliveryman the general condition of your package.
Thus, in case of defect visible at the time of delivery (for example damaged packaging), we invite you to take a photo and refuse delivery, indicating the reservations on the delivery slip.
If you see a defect after unpacking the item, you have a maximum of 3 days to contact us. We will find the most satisfactory solution for you: the replacement or repair of the item, the free reship of a new compliant item, or the refund.
Your complaint must be made from the return form from the “My orders” section of your customer account, or by sending an email to customer service specifying your order number.
We invite you to keep your delivery packaging, they will be mandatory for an item return.
Upon receipt of your order, you have 14 days to send us your return request.
To do this, you should send the return form to our customer service.
We will contact you to set the terms of sending the items you wish to return to us.
Return costs equivalent to your delivery costs apply. Their amounts differ depending on the volume of the package.
In the event that as part of a promotional operation, delivery costs have been offered, reasonable return costs will still apply and will be communicated to you by our customer service.