It is imperative to check that your delivery location is accessible by the delivery personnel, especially elevators or stairwells, so that they are adapted to the delivery of bulky items. The dimensions of the item directly on the product pages will help you with this.
When the delivery requires a freight elevator, it can be provided to you at your expense by our carrier, only in the Paris region and Ile de France. The elevator is not included in the delivery price announced on the site. The price of the elevator is approximately 280€ HT, the rate will be communicated to you beforehand for acceptance.
The delivery costs are linked to the size and weight of the articles. They are invoiced at the time of the validation of the cart.
You also have the possibility to create a cart with the items you want to order, so you can better appreciate the delivery costs.
If you order several items with the same delivery time and the same delivery method, the delivery costs will be capped.
Our transport partners will contact you by text, email or phone call before the delivery to agree on an appointment date.
The delivery by appointment is carried out at your residence to the floor of your choice and we take back the packaging.
For small parcels, delivery is made without an appointment at your home or at a relay point.
This delivery is made via Colissimo.
The delivery time of each article is indicated on the product page of each article.
The delivery times of our articles are variable. It depends on whether they are in stock or not, on their storage places or on their production cycle for the products on order.
You can, at any time, consult your order tracking in your personal space in order to know the delivery times specific to each article.
By default, in case of orders of several items, they are delivered at once and result in a single billing of delivery costs.
However, you can choose to be delivered in several instalments according to the availability of the products. In this case, delivery charges will be applied to each shipment.
The modification of the delivery address is possible. For this, it is imperative to contact the customer service.
However, if your order is being shipped, it is impossible to change your delivery address.
It is imperative to quickly check the general condition of your package in the presence of the deliveryman.
Thus, in case of visible defect at the time of the delivery (for example a damaged packing), we invite you to take a photograph and to refuse the delivery by indicating the reserves on the delivery order.
If you notice a defect once the article is unpacked, you have a maximum of 3 days to contact us. We will find the most satisfactory solution for you: replacement or repair of the item, free reshipment of a new compliant item, or refund.
Your complaint must be made from the return form in the “My Orders” section of your customer account, or by sending an email to the customer service department specifying your order number.
We invite you to keep your delivery packaging, they will be mandatory for a return of an item.
Upon receipt of your order, you have a period of 14 days to send us your request for return.
To do so, please send the return form to our customer service.
We will contact you to determine how to send the items you wish to return.
Return shipping costs are the same as your shipping costs. Their amounts differ according to the volume of the parcel.
In the event that, as part of a promotional operation, the delivery costs have been offered, reasonable return costs will still be applicable and will be communicated to you by our customer service.